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High Ridge Products – Postage & Packaging
Your order will be delivered using one of our top name delivery partners depending on the size and weight of your order and your location. Orders which are over £450 in value (ex vat) will be delivered using a pallet service – please advise us if there any access issues for large vehicles when placing your order. Below is a list of the carriers we use and statements taken off their websites and together working as a team we strive to give you the best service possible.
Royal Mail/Hermes nationwide delivery 6 days per week is the most cost effective option for your order.
Meeting service standards:
Against a backdrop of the UK’s largest-ever business transformation, Royal Mail has continued to provide a high level of service to its customers.
Our parcels businesses, meanwhile, continue to deliver high levels of service which set the standard in their respective markets. Parcelforce Worldwide, just one of our carriers, handles some 63 million parcels a year. Parcelforce Worldwide has one of the highest quality service records in the express parcels industry.
Our customer satisfaction levels are improving too, but we want them to be better and are taking action to deliver for in a more customer-responsive and proactive way. Customer-focused measures – such as customer service and complaints – form 50 per cent of the corporate scorecard we use to measure our success.
Hermes is the UK’s leading consumer delivery specialist handling more than 245 million parcels each year. Hermes provides a range of flexible and affordable delivery options to home, work, neighbour, safe place or ParcelShop that are convenient for the consumer and fit within their increasingly busy lifestyles.
Within the UK, Hermes operates a network of over 10,000 couriers and over 4,500 ParcelShops*. This multi-channel approach offers a convenient and hassle-free delivery experience and ensures that up to 95 per cent of our parcels are delivered first time.
Hermes works with a wide range of leading high street, catalogue and online retailers in the UK including Bargain Warehouse, Next Directory, ASOS, Tesco, John Lewis, Debenhams and Arcadia Group.
Heavy or large items are delivered by DPD Carriers – This is a signed for delivery service so someone will need to be made available at your delivery location to recieve it.
DPD is one of the UK’s leading time-critical carriers and can satisfy all your distribution needs, whether your consignments are for the UK or elsewhere in the world.
Integrating our own extensive UK network with our unrivalled ground-based service to Europe and Air Express service to the rest of the world, we are well placed to satisfy all your distribution and logistics needs.
In addition, our team of people has the technology and information systems to provide a seamless service for you and your customers.
About UK Mail:
UK Mail is one the UK’s leading integrated postal operators, delivering and collecting over 3 billion mail items and 50 million parcels per annum. As part of the Deutsche Post DHL Group, we have an extensive delivery network which covers the UK and over 220 countries.
We are committed to pushing the boundaries of the postal and express parcel delivery markets and aim to be the first choice for customers.
Palletways UK and Ireland:
Launched in 1994 and based in Lichfield, Palletways UK is responsible for all collection and delivery services in the UK and Ireland.
Palletways UK has four hubs – A national hub in Lichfield, southern hub in London, northern hub in Leeds and Scottish hub in Edinburgh. Through 106 local network members, Palletways UK offers a full range of domestic and international services throughout its area of operation.
Palletways UK also has a fulfilment operation conveniently situated alongside the national hub in Lichfield offering a full range of warehousing and fulfilment solutions.
Free Delivery over £150 (Excluding V.A.T.)
Orders over the value of £150.00 will be delivered free of charge.